Adding Conditions And Logics To NPS survey
NPS SURVEY
NPS SURVEYS are the quantitative tools to measure the customers’ willingness to recommend your products and services to their friends and acquaintances. It measures the satisfaction levels of the customers that also prompts them to be loyal to the brands. Being an important and insightful tool, it is essential for every marketer to adapt it.
NotifyVisitors enables you to create NPS surveys, analyze their responses as well as allows you to add logic on different conditions to the survey responses. Read this article to know how you can add logic questions on various conditions that could automate the process of asking questions from the customers.
HOW TO ADD LOGIC TO SURVEY RESPONSES IN NOTIFYVISITORS DASHBOARD :
NPS responses are given by the customers on a scale range of 0 to 10. In order to have an in-depth understanding of the scores given by the customers, you can add logic questions to the responses and automate these questions where the customers can provide you with clarity. Read the below steps to configure and set the logic.
1.Navigate to the NOTIFYVISITORS dashboard >NPS > NPS campaigns.
2. Click on NPS campaigns to further navigate to the CREATE NEW NPS. You can either create a new NPS or navigate to the EDIT section of an already created NPS campaign.
3. Go to the REVIEW section of an NPS campaign to set the logic questions on various conditions.
4. Click on the Response question to add a logic question and then go to CONDITION to add any condition for that question.
For example - If a customer has given a specific score, you can add and show the logic question to the customer. Let’s understand with the help of the following example :
Suppose a customer has given an NPS score of 5, you can further ask him the question of “What could we do to improve” so that you can analyze what’s lacking in your services or brand due to which he has given such a score. This way you can set up any type of questions based on the ratings given by the customers. So, whenever a customer gives this score, this question will be sent to him which could simplify the whole process of response analysis. You can set the question here like this :
Add condition here as given in the below image.
This was a simple example of setting logic to the responses. You can add more questions of various types for different conditions, as to when you would like to present the customer with your question.
CONCLUSION
Setting a logic question on different conditions simplifies the whole process of collecting in-depth information on the customer's perceptions. Also, you can know the weak points and loopholes in any area of your business and brand strategies to further improve them.
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Net Promoter Score (NPS) surveys are commonly used to gauge customer loyalty and satisfaction. While the standard NPS question ("How likely are you to recommend our centurylink support number product/service to a friend or colleague?") is straightforward, you can enhance your survey by adding conditions and logic to gather more detailed feedback.
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