Configure Auto-Close Feature In NPS
NPS surveys
Your product has no value unless and until the customers do not validate them. Net promoter score surveys are a great way to measure the quantitative feedback from the customers so that you can enhance the users' experience by improving the product quality.
NotifyVisitors enables you to create the NPS surveys and resolve them outrightly. Also, you can automatically close the NPS surveys once the customers submit them. Read this article to know how to configure the auto-close feature in the NotifyVisitors dashboard.
HOW TO CONFIGURE THE AUTO-CLOSE FEATURE IN NPS :
NPS surveys are of great relevance as you can measure the satisfaction of the customers and enhance the users' experience. Now, you can provide the feasibility to your visitors as they do not have to close the surveys after the submission. Once they submit the NPS survey, the surveys can be automatically closed by configuring the auto-close feature on it. You can specify a time for closing the survey automatically.
Below are the steps to configure the auto-close feature in NPS :
1.Navigate to the notifyvisitors dashboard> NPS > NPS campaigns.
2. Go to the EDIT section of any NPS campaign and click on it.
3. Give the description of the NPS survey. Click on the SAVE and continue button.
4. Move to the STYLE section of the CUSTOMIZE settings and find out the auto-close feature.
5. Define a value in the auto close field to enable the NPS to be automatically closed after the specified point of time.
Note: Define the time in the fields in terms of SECONDS. Also, If you specify a zero value for the auto-close feature, the NPS will not close automatically.
Follow the above steps to configure the auto-close feature in NPS.
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