Suggestions For Survey Questions
Collecting feedback from the customers through web surveys is complex. You cannot assume their responses. But, you can surely create different types of survey questions that serve your purpose with NotifyVisitors surveys. Also, you get meaningful responses from the customers.
Let’s have a look at some of the general survey question suggestions :
Following are the general questions that you can ask regardless the type of your business :
1. How did you hear about us
There are various tools to know the traffic value of customers. Ask this question in a survey and get meaningful information about how customers found you.
2. How likely you would recommend us to your friend
It is the most asked question in a survey. It allows the customer to rate your service on a range of 1 to If customers rate you well. There are higher possibilities that he will refer our service to a friend.
3. Are you having any trouble finding anything ?
The survey question allows you to reevaluate your website. If customer is not performing the desired actions or having trouble locating information. You can review your website to offer chaos free services.
4. Is there anything missing on the page
It would be great to ask a customer about what they want to see in your page. May be the customer did not get what they expected. Thus asking their reviews is of utmost importance to modify the content of your pages.
5. Is our pricing clear ?
This question acts as a trigger for customers, by asking their feedback on the pricing page. Also, it will give valuable information to the sales team.The reviews will allow you to reevaluate your pricing strategy.
6. Is our product quality better than our competitors ?
Ask this question. know why customers prefer your competitor over you. So, you can know your weaknesses as well as strengths.
7. What did you love most about our website
Reviews will allow you to use that feature more often. Also, it will catch more prospective customers.
8. What made you exit the website
Sooner or later visitors leave your website. You only need to evaluate the time within which the visitor left the site. Thus you can make the specific changes to avoid the scenario.
Fulfill business needs and achieve greater business growth by following the above question suggestions.